The Bursary Scheme
Fully subsidised free higher education and training for poor and working class South Africans.

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2019 Applications
Fully subsidised free higher education and training for poor and working class South Africans.

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NSFAS Wallet
Your NSFAS Wallet will allow you to withdraw cash and/or spend at any merchant registered by NSFAS.

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Our Pioneers
As we celebrate 27 years of NSFAS, we allow previous NSFAS beneficiaries who are successful and leaders in their respective fields, to tell their tales of hardship and how the impact of NSFAS funding propelled them to success.

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Notice

Please note that the application appeals window has closed on 08 March 2019.

If you are one of the NSFAS 2019 applicants whose application was unsuccessful and you have submitted an appeal, you may check your application results by logging into your myNSFAS account.

NSFAS stories:


#RSABudget2019
South African Finance Minister Tito Mboweni delivered his maiden Budget speech in Parliament on Wednesday, 20 February 2019.


South African Finance Minister Tito Mboweni delivered his maiden Budget speech in Parliament on Wednesday, 20 February 2019. Find the extracted points regarding funding for higher education and training as well as the full copy of the budget speech for your information.

“Our children are our future. Most of the spending goes to education, and we will strengthen early childhood development and support higher education for the most deserving”

“Fully subsidised education and training for the poor is government’s flagship higher education intervention. Over the medium term government will spend R111.2 billion to ensure that 2.8 million deserving students from poor and working class families obtain their qualifications at universities and TVET colleges"

“Our children are our future. Most of the spending goes to education, and we will strengthen early childhood development and support higher education for the most deserving”

Download the 2019 Budget Speech


NSFAS invests on better customer experience by increasing capacity of the Contact Centre
The National Student Financial Aid Scheme (NSFAS) has taken a decision to capacitate its Contact Centre to allow better customer experience for students and prospective beneficiaries.


NSFAS invests on better customer experience by increasing capacity of the Contact Centre

The National Student Financial Aid Scheme (NSFAS) has taken a decision to capacitate its Contact Centre to allow better customer experience for students and prospective beneficiaries.

The decision followed a huge influx of calls experienced post 2019 application cycle; with students enquiring about their application outcomes, appeals and disbursement of allowances.

“We received many complaints and negative feedback from our external stakeholders – DHET, students, institutions, and Vuvuzela hotline fielding calls/complaints from students who are not able to come through the contact centre. We thus needed an increase in staff capacity to be able to deal with the extra calls” said Winnie Phillie, Contact Centre Manager.

The additional contact centre agents will be assisting by dealing with calls,on a contract basis, until the end of the peak season; which is March 2019.

Between 01 December 2018 and 31 January 2019, we handled 141,826 out of 250,871 calls that came in, of which 109,045 were abandoned (unanswered). “The biggest challenge was not being able to meet our service levels, which says we must answer 80% of calls in 20 seconds. Not answering the calls meant we had to deal with frustrated and irate callers” Phillie added.

The improved service level is aimed at strengthening and generating a happy relationship between NSFAS and its stakeholders.




Have you got a new cell phone number or email address? You can easily update your details online & stay updated with NSFAS - log onto myNSFAS via www.nsfas.org.za and update your details or create your myNSFAS account today. Click here to read more


Keep your details up-to-date

Students who wish to change their contact details can do so by:
  • Login to my.nsfas.org.za
  • On the already registered tab
  • Enter your username and Password Click on sign in button
  • Click on my personal details
  • Go to the cellphone number section
  • Delete and remove and type in the new cellphone number Click on update details
  • OTP will be sent to your new number
  • Enter OTP and submit
Number is successfully changed (if a duplicate number exists student will get an error message) Students who are unable to change their details online can use the manual process by emailing certified copy of their green barcoded ID or smart card, and a completed affidavit specifying that they have changed their cell phone number; with the new and old number listed to uds@nsfas.org.za.